joya bd Privacy Policy
Your personal information is a trust you place with us. This policy clearly explains what information is collected, how it is stored, and what your rights are.
Introduction and Applicability
joya bd is an entertainment-based online platform offering slots, live casino and sports betting services to users in Bangladesh. This Privacy Policy applies when you use the joya bd website and related services.
By registering for or continuing to use our services, you are considered to have accepted the terms of this policy. You are advised to read our Terms and Conditions alongside this policy, where the full rules governing use of the service are detailed.
This policy is written in Bengali and is the sole official privacy document of joya bd. If changes are made in the future, this page will be updated and users will be properly notified of any significant changes.
What Information We Collect
joya bd collects user information at various stages. This information can be broadly divided into three categories:
1.1 Registration and Identity Information
- Full name and date of birth (for age verification — the service is for users aged 21+)
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID or passport number (when identity verification is required)
1.2 Financial Information
- Mobile number linked to your bKash, Nagad, Rocket or Upay account
- Deposit and withdrawal transaction history
- Bonus claim history and wagering activity
1.3 Technical and Behavioural Information
- IP address, device type, browser and operating system
- Time of site access, pages visited and session duration
- Usage data collected from cookies and local storage
- Game preferences, betting patterns and service usage behaviour
Purpose of Data Collection
joya bd uses your information only for specific and legitimate purposes. Collecting unnecessary information or selling information to third parties is against our policy.
2.1 Core Service Operations
- Creating, verifying and securing account login
- Processing deposits, withdrawals and bonuses
- Delivering game services and creating a personalised experience
- Providing customer support through a 24/7 support team
2.2 Security and Fraud Prevention
- Preventing unauthorised access and account hacking
- Detecting and blocking suspicious transactions
- Preventing multiple accounts or bonus abuse
2.3 Communication and Notifications
- Sending notifications about transactions and account activity
- Informing users about new bonuses, promotions and updates (for consenting users only)
- Notifying users of changes to the service or updates to this policy
2.4 Service Improvement
- Analysing and improving website performance
- Understanding user preferences to present more relevant games and offers
- Identifying and resolving technical issues
Data Storage and Security
Protecting your information is one of joya bd's top priorities. We follow industry-standard technical and administrative practices.
3.1 Technical Security Measures
- All data transmission secured through SSL (Secure Socket Layer) encryption
- Passwords stored using one-way hashing — we cannot read them directly ourselves
- Financial information stored in a separate encrypted layer
- Firewall and intrusion detection systems in place
3.2 Data Retention Period
All information is retained while the account is active. Even after an account is closed or deleted, legal and financial records may be kept for a specified period. After that period, information is securely deleted.
3.3 Staff Access
Only authorised staff who need to view user information as part of their work can access a limited amount of data. All staff operate under strict confidentiality agreements.
Sharing Information with Third Parties
joya bd never sells your personal information. However, in certain situations, limited information may need to be shared with trusted third parties:
4.1 Payment Processors
The minimum necessary information is shared with mobile financial service providers such as bKash, Nagad, Rocket and Upay to complete transactions. These organisations operate under their own privacy policies.
4.2 Game Software Providers
Game studios including Pragmatic Play, PG Soft, Evolution, JILI and Spribe may process limited session data as required to operate games. They do not have access to personal identity information.
4.3 Technology and Service Providers
Hosting, analytics and security service providers process data in a limited and contractually bound manner. They may not use this information for their own purposes in any way.
4.4 Legal Obligations
It is our legal responsibility to disclose information on the basis of a court order or a lawful request from a competent authority. In such cases, we provide only the specific information that has been requested.
Cookies and Tracking Technologies
The joya bd website uses cookies and similar technologies. These help improve your browsing experience.
5.1 Essential Cookies
These cookies are essential for maintaining login sessions, remembering language preferences and storing security tokens. Disabling them will disrupt the core functions of the site.
5.2 Analytics Cookies
Analytics cookies are used to understand how much time is spent on which pages and which features are used most. This data is aggregated and kept anonymous.
5.3 Cookie Controls
You have the option to accept or reject cookies from your browser settings. However, disabling essential cookies may cause some services to not work correctly.
User Rights
You have a number of rights over your personal information that joya bd respects and helps you exercise:
6.1 Right to Access Information
You can request a copy of your information held by us at any time. If you make a request via live chat or email, it will be provided within the set timeframe.
6.2 Right to Correct Information
If any information in your profile is incorrect, our support team is available at all times to help with corrections. Keeping accurate information is also important for safe transactions.
6.3 Right to Delete Your Account
You can request the deletion of your account and associated information. However, legal and financial records may need to be retained for a specified period as required by regulations.
6.4 Right to Withdraw from Marketing Messages
You can opt out of promotional emails or notifications at any time. This will not stop important messages related to transactions and security.
6.5 Rights Relating to Responsible Gaming
An important aspect of how your information is used is to ensure responsible betting. Detailed information on self-exclusion, setting limits and getting support is available on our Responsible Gaming page.
Protection of Minors
All services at joya bd are strictly for users aged 21 or above. We do not collect information from minors under any circumstances, and they are not permitted to open accounts.
Age is verified at the time of registration. If a minor's account is identified for any reason, it is immediately closed and all associated information is deleted.
If a parent or guardian believes their child has accidentally opened an account, they are requested to contact our support team without delay.
Policy Changes and Updates
This privacy policy may be updated from time to time as the service evolves, technology changes or legal requirements arise. If changes are made, they will be published on this page with a new date.
For significant changes, you will be notified via your registered email or account notifications. If you continue to use the service after a change, you will be considered to have consented to the new policy.
If you have any questions about this policy or joya bd's services in general, please visit our FAQ section, where you will find answers to common questions.
Contact and Complaints
For any questions related to this privacy policy, requests to correct information, or complaints, please contact our support team:
Support Team
24 hours, 7 days a week — Bengali and English
[email protected]
Instant on live chat; as soon as possible by email